Legal
Transparency matters. Here's how we handle your data and the terms that govern our services.
Overview
Solace ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile application, or subscribe to our services.
By using Solace, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.
Information We Collect
We collect information you provide directly to us, including:
We also automatically collect certain information when you use our services, including IP address, browser type, device information, pages visited, and interaction data through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
We will never use your cycle or health-related data for advertising purposes.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
We never share your cycle data, health information, or quiz responses with advertisers, data brokers, or any non-essential third parties.
Data Security
We implement industry-standard security measures to protect your personal information:
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. If you discover a security vulnerability, please contact us immediately at security@solace.co.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Specifically:
You may request deletion of your data at any time (see Your Rights below).
Your Rights
Depending on your jurisdiction, you may have the following rights:
California residents have additional rights under the CCPA, including the right to know what data is collected and shared, and the right to opt out of the sale of personal information (we do not sell personal data).
To exercise any of these rights, email us at privacy@solace.co or use the controls in your Account Settings.
Children's Privacy
Solace services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at privacy@solace.co.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we will send you an email notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 30 days.
If you have any questions about this Privacy Policy, please don't hesitate to reach out. We believe in transparency and are always happy to clarify.